Order Processing and Delivery Information

• When is my order processed?
• How will I know if you've received my order?
• May I change or cancel my order after it's been submitted?
• What delivery methods are available?
• What will it cost me in the way of delivery charges? What is included in your Delivery charge?
• Can I ship various items within one order to different addresses when placing my order online?
• When will I receive my order?
• Will I be charged sales tax for my online order?
• If my selection is "backordered," what happens?
• An item I've ordered is on backorder and I do not want to wait for it. How can I cancel it?
• If my selection is "cancelled," what happens?
• How do I check the status of my order or contact you if I have a question about my order?
• Do you ship internationally?
• Can my online order be gift packaged?

When is my order processed?
All orders are processed the same day they are received, whether it's placed here at our website or you telephone us at our toll-free number. Your payment method is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Delivery fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.

Most items you order are "in-stock" inventory. Please allow up to 2 business days for us to process your order for these items.

Other items have "special" processing times and are noted at the page where you find the item. See "estimated Delivery Times" for special delivery on these items.

• "TAILORED ITEM." Please allow an additional 2 to 10 days to process your order. We will notify you when to expect shipment after we check our inventory.
  
  
• "MADE TO ORDER ITEM." We make it when you order it. Please allow an additional 14 days to process your order.
  
  
• "CUSTOM SHOP ITEM." Call us and we will customize this item to your specifications. Our Custom Shop representative will let you know how long it will take to process your order.
  
  

With respect to shipments of merchandise to consumers, wherever they may reside, title to merchandise will pass to the buyer upon delivery of the merchandise to the common carrier.

How will I know if you've received my order?
When placing an order online, you will automatically receive an order confirmation message via email. You will also be given an order number on the order confirmation page after you submit your order. We recommend that you jot this number down and keep it handy in case you have questions about your order.

Can I change or cancel my order after it's been submitted?
If we have not yet shipped your order or begun to monogram items for which you've requested monogramming, you can request a change or cancel your order. For fastest service, call us at 1-800-438-2431. If you have just submitted your order online, send an email to service@scandihaHome.com. Be sure to include your full name and address information, as well as your order confirmation number. Please provide complete details on the information that you would like to correct or change. When we have made the change on your order, we will send you an email confirmation. If we are unable to change or cancel your order, we will notify you via email.

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What delivery methods are available?
We ship via UPS. For those express needs we will ship overnight or second day upon your request. See chart for details.

What will it cost me in the way of delivery charges? What is included in your Delivery charge?
Our delivery charge includes our costs for customer service, processing and shipping, returns and exchanges, and some overhead. Please see our chart for total charge details.

Can I ship various items within one order to different addresses when placing my order online?
We are happy to ship items to more than one address, but unfortunately we are unable to offer this service through our website at this time. If you would like to place an order with multiple delivery addresses, you can enter separate orders on our Web site, or call us at 1-800-438-2431. We regret any inconvenience and will be enhancing our website to make this easier in the future.

When will I receive my order?
For in-stock items delivered within the continental United States, unless you pay for expedited delivery (overnight or second day), you can expect to receive your order within 4-6 days depending on your delivery area. Orders shipped outside the U.S. may take up to 60 days to be received via regular delivery.

Most items you order are "in-stock" inventory. Please allow up to 2 business days for us to process your order for these items. See "When Is My Order Processed?" for details on items with special processing times.

Will I be charged sales tax for my online order?
Sales tax is automatically applied to your Scandia Home™ website or phone order if you are shipping your order to a destination in one of the following states: NJ, PA, VA & WI.

If my selection is "backordered," what happens?
Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments.

You will be billed the total of delivery charges on the first shipment. If you prefer, you can request us to hold an order until all or your items are available for shipment. Simply note this in the comments box on the "Shipping" page during checkout.

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An item I've ordered is on backorder and I do not want to wait for it. How can I cancel it?
To cancel any backordered item, call us at 1-800-438-2431 or send us an email at service@scandiahome.com and include your name, address and order confirmation number, if known, and the item you wish to cancel. If the item has not already been shipped to you, we will cancel it immediately. If it has already shipped, simply return the items that you do not want and will credit your account for the items returned (excluding delivery charges).

If my selection is "cancelled," what happens?
We do our best to closely monitor inventory levels and keep the Scandia Home™ Web site as current as possible, but sometimes we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. When that happens, we will notify you that the item has been "cancelled" and may suggest an alternate product. Because we bill you as items are shipped, your payment method will not be charged for any items that are unavailable. If an item is discontinued, we may substitute merchandise of equal or better value. We will call you to inform you that a substitute item is available and will only ship it to you with your permission.

How do I check the status of my order or contact you if I have a question about my order?
If you have any question about your order, including order status, call us at 1-800-438-2431 or email us at service@scandiahome.com . Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.

Do you ship internationally?
At this time, when you order online, we can ship to destinations within the continental U.S., as well as Alaska, Hawaii and the U.S. territories of Puerto Rico, Guam and APO's. If you have a shipping destination that is outside of these areas, please contact a Scandia Home™ Customer Service representative at 1-800-438-2431 for assistance.

Can my online order be gift packaged?
Yes. If you would like your item to be gift boxed, please place your order through a Scandia Home™ Customer Service representative by calling 1-800-438-2431. We will be offering gift boxing through our website in the very near future.

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