With proper care, your Scandia Home™ luxuries can last a lifetime. To help your bedding stay beautiful over the years, we offer expert advice and restoration and cleaning whenever you need it. Our in-house staff is extremely knowledgeable about our products—and always pleased to discuss your needs or arrange services. That’s why our toll-free number is on every Scandia Home™ tag. If you ever have any concerns, simply call us at 1-800-237-5337.
It’s all part of The Scandia Home™ DifferenceSM.
Most services take two weeks or less, returning your Scandia Home™ bedding to you in mint condition in minimal time.
Cleaning
As a rule of thumb, Scandia™ items only need cleaning every 2 to 4 years, depending upon the habits of the
household. Duvet covers and pillow protectors should always be used and cleaned as often as necessary.
When it comes time for professional cleaning, our Scandia™ in-house experts will inspect the item for wear and
then clean it in our facility built exclusively for this type of care. All down products will be washed, except where
indicated. Silk will be dry-cleaned.
Please note that improper cleaning or the accumulation of soiling and stains may cause premature wear and void
the warranty coverage. Restoration is recommended for items in this condition.
In addition, there are some stains such as mold, mildew, and fire damage that cannot be cleaned or removed.
Restoration Packages
After several years of enjoyment, a pillow, comforter or foundation may begin to lose its firmness, show signs of
wear or require refreshing. Scandia™ offers a variety of services that include some or all of the following:
purification of the down, replacement of the ticking and restoring the item to its original firmness by adding the
appropriate amount of down. Whatever the issue, our expert technicians will do their best to restore the bedding to
its original condition. If the item is extremely worn and compressed, the customer may opt for custom restoration to have the piece
recreated from start to finish. There may also be instances in which an item is in such disrepair, that we are unable to care for it.
Comfort Adjustment Services
If you find your new comforter or pillow needs adjustment after a few months, we will be happy to add or subtract down for your
optimum comfort. Or if your sleeping needs change—perhaps you’ve moved to a different climate—we can adjust your bedding so it’s perfect
once again.
We charge only for the additional down added. We cannot remove down from a comforter, only add down. For pillows, we can
add or subtract down and any down removed during the adjustment process would be returned to you. Our adjustment service is available at
any time for up to one year from the date of purchase. All adjustment orders are shipped back to you within 10 days of our completion of your
adjustment. Please call 1-800-438-2431 to speak with a Customer Service representative about this service.
Please note: Due to their personalized nature custom adjusted items are not returnable.
Custom Adjustments
Scandia™ also offers complimentary adjustments for any pillow up to 60 days from original purchase.
Scandia™ also offers custom repairs and adjustments. Our services include: tailoring down furnishings to fit a new
bed, stitching most tears and patching fabric. We can also add or remove down to customize the warmth or
firmness of the item.